Shipment

The usual delivery time at LABComercial will always depend on the selected carrier and the place of destination. We have different carriers depending on the volume and weight of the order.

Orders are processed as quickly as possible. The management of the order will begin once the order has been confirmed (paid order). We always send an e-mail informing you that the package has been dispatched. Depending on the selected carrier, you will have a tracking number that can be consulted in the order details in your customer area of our shop.

Remember that in the payment process, you have a field to write comments about your order or information for the carrier.

Within the normal opening hours of our warehouse, any order placed after 4 pm will be processed the next working day. Please note that on Fridays after 12 midday or on public holidays, the preparation of the order will start on the next working day.

Between the months of June to September, the warehouse opening hours are modified, working only in the mornings, which means that orders will be processed and dispatched until 13.30 pm.

It is possible that the order may be delayed due to the eventual circumstance of stock breakage or similar, in which case our customer service will keep you promptly informed with the utmost interest in resolving the situation.

Transport companies

MRW

Operation: The MRW delivery standard is to make a same day delivery, regardless of the customer's preferred interval. In case of failed delivery, they contact to specify the delivery interval: morning or afternoon. If in the 2nd failed delivery attempt, the 3rd delivery attempt involves an additional cost to be paid by the customer or the possibility for the customer to pick up the package at the MRW office that corresponds to the area (after telephone contact).

If the Customer does not pick up the package at the MRW office 15 days after notification, the package will be returned to our company.

Incidents in the delivery

When the purchase is received, the good condition of the packages delivered must be checked and the number of packages received must be checked to ensure that they correspond to the number of packages indicated on the delivery note. When you sign the carrier's delivery note, you agree to the condition of the packages and the number of packages shown on the delivery note.

If the package is apparently damaged or if it sounds broken when you move it, you must automatically return the package to the carrier without signing the delivery note.

After receiving your purchase and signing the delivery note from the carrier, if you open the package and see that the goods are damaged, you must inform LABComercial immediately by emailing info@labcomercial.com accompanied by photographs of the state of the order as well as the package and the label on the package.

Once the first 24 hours have elapsed since delivery, the transport company and LABComercial will NOT be responsible for the condition of the goods received and therefore will not be entitled to process any claim.

Return processing of one or more product

The Customer has a period of fourteen (14) calendar days, according to the official calendar of their usual place of residence, starting from the receipt by the Customer of the purchased products. In any case, it shall be understood that the Customer has been aware of the right of withdrawal when he/she registered on this website by which he/she is required to read and accept the General Conditions of Sale, or from the moment he/she placed the first order.

The return procedure will begin with the Customer's request through the order details in the Customer area of the shop or by contacting Customer Services.  You will receive a reply within a maximum of 48 working hours from receipt of the request.

An e-mail will be sent with the identification number of the return and instructions on how to proceed. The products will be shipped within five working days of notification, indicating the return number assigned on the return package.

Any product that is not received at our facilities in perfect condition and/or in its original packaging will not be accepted.

The return of used products or products that have been altered or modified will not be accepted.

Once the withdrawal has been accepted by LABComercial and once the material has been received with conformity of its correct condition, the amount will be refunded using the same method of payment in which the order was placed. The cost of transport will not be paid, and the corresponding bank commission will be deducted, if applicable.

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