1. Order processing
The order will be started once the order has been confirmed or paid for. You will receive information about the status of your order and its dispatch by e-mail. Remember that in the purchase process, there is a field to comment relevant information for the carrier.
Orders will be processed from Monday to Thursday from 8 am to 3 pm, and on Friday from 8 am to 12 noon. Outside these hours and with orders placed on a public holiday or holiday period, they will be processed in the next working day.
From mid-June to mid-September, coinciding with the warehouse's intensive working day, orders will be processed and dispatched from 7.30 a.m. to 12 noon. For more information, please consult the following link:
LABCOMERCIAL WAREHOUSE |
If there is any eventual incident (such as stock breakage, for example) that may cause delays, LABComercial will keep you promptly informed in order to resolve the incident as soon and satisfactorily as possible.
2. Delivery time
You will receive an informative email indicating that the order has been shipped, i.e. the goods will be delivered to the transport company on the same day. From then on, the responsibility for the delivery depends on the selected transport company and the delivery address.
LABComercial reserves the right to change the transport company when the volume, weight or characteristics of the order require it. In these cases, we will inform you promptly.
We do not deliver to PO Boxes, ONLY to complete postal addresses.
Once the transport company has picked up the package at our facilities, there are some factors related to the delivery time:
— Transit time begins the next business day after pick-up.
— Weekends and public holidays are not included in the transit time calculation.
— There are seasonal periods that may cause delays in delivery, such as Christmas, Black Friday and others.
— Customs clearance time is not counted as transit time.
3. Transport costs
How much does my purchase have to be in order for the shipping cost to be free of charge?
Transport is paid by the customer and depends on the weight and dimensions of the goods and the delivery address.
On our website there is the possibility of making purchases with free transport: pick up the order in our warehouse located in Barcelona, city, postal code 08004 or send a transport company. For more information, see HERE |
Is it possible to request an estimate or pro forma invoice?
Yes, the fastest option is to place an order directly in our shop, selecting the payment option “bank transfer” and WITHOUT making the payment. During the purchase process, add in “Comments” the information you consider relevant. You can also request it via email, specifying units and references of each product.
The request for an estimate does not imply any commitment on the part of the customer and if it is not approved, it will be automatically cancelled. Likewise, it will be cancelled when 15 working days have passed without a reply.
4. Delivery conditions of the goods
It depends on the regulations established by the transport company.
What is the delivery schedule?
It varies according to the route established and the transport company, generally it can be from 8:00 am to 8:00 pm or from 8:00 am to 6:00 pm.
You can request delivery within a specific time slot, you must add it when you select the carrier in the comments field. We will make a note of this to the company.
How many delivery attempts does it take?
It depends on each company because each one has its own policy. As a guideline:
MRW makes three (3) delivery attempts
CBL makes two (2) delivery attempts.
TNT makes three (3) delivery attempts.
DHL makes two (2) delivery attempts.
Where can I check the status of my shipment?
You can check within the customer area, in the ORDER HISTORY AND DETAILS, where you will find the selected transport company and the reference of your tracking number. Here are the links to the transport companies we are working with:
MRW Web/ Shipment tracking: https://www.mrw.es/seguimiento_envios/MRW_seguimiento_envios.asp
CBL Web/ Shipment tracking: https://clientes.cbl-logistica.com/public/consultaenvio.aspx
TNT Web/ Shipment tracking: https://www.tnt.com/express/es_es/site/herramientas-envio/seguimiento.html
UPS Web/ Shipment tracking: https://www.ups.com/es/es/Home.page
SEUR Web/ Shipment tracking: https://www.seur.com/livetracking
DHL Web/ Shipment tracking: https://www.dhl.com/es-es/home.html
After failed delivery attempts, what happens to the package?
If the deliveries are unsuccessful, after one (1) week, the transport company will return the package to our facilities in Barcelona.
Does the return of the goods to our facilities (LABComercial) entail a cost?
Yes, it is always at the customer's expense because the service of returning the package is not included in the shipping costs.
In the event that you want us to send the goods back to you, the shipment will be processed under the usual conditions, plus an additional charge for the return costs incurred.
I want to change the delivery address… Can I do this?
Once the goods have left our warehouse, you can request a change of delivery address by e-mail. Any modification or change in the delivery address will always entail an additional charge that you will have to pay directly to the transport company.
5. Important information regarding delivery
When you receive the package of your purchase, check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note, you agree with the condition and number of packages received. Do not hesitate to refuse a package that is apparently damaged or if it sounds like the contents are broken when you move it.
Any incident related to the order, such as an error in the product received or in the number of units of an article, must be reported within 24/48 hours of receipt of the package. After this period, LABComercial will be exonerated from any claim.
6. In case of breakage/faulty product
Once you have signed the delivery note to the carrier, if when you open the package, you notice that the goods are damaged, you must inform LABComercial immediately and within 24/48 hours by email info@labcomercial.com or by using the contact form on our website at the following link:
CONTACT US |
In any case, it will always be accompanied by photographs of:
1. The state of the goods / products.
2. The condition of the package.
3. The package, where you can see the label of the transport company.
With the receipt of this email, the process of complaint to the transport company and the replacement of the product begins.
7. Return processing of one or more product
The Customer has a period of fourteen (14) calendar days from receipt. The Customer is aware of this right of withdrawal as soon as he/she registers on our page or website, when he/she is required to read and accept the General Conditions of Sale.
The return procedure must be initiated from your customer area, in ORDER HISTORY AND DETAILS, within ORDER DETAIL, and select the products to be returned. You can also contact Customer Service.
You will receive a reply from LABComercial with instructions on how to return the products. The products must be returned within five working days.
Any product that is not received at our facilities in perfect condition and/or in its original packaging, used products or products that have been altered or modified will not be accepted.
Once the return has been accepted by LABComercial, the material has been received and its correct condition has been checked, the amount will be paid using the same payment method used to place the order. The cost of transport will not be paid, and bank commissions will be deducted if there are any.