Tax incl. Tax excl.

Shipping and delivery of the order

1. Order preparation

The order preparation starts once the order has been confirmed or paid for. You will receive information about the status of your order and its shipment through different informative e-mails. Remember that in the purchase process, there is a field to comment relevant information for the carrier.

Orders will be processed from Monday to Thursday from 8:00 to 15:00 hours, and on Friday from 8:00 to 12:00 hours. Outside these hours and with orders placed on a public holiday or holiday period, they will be processed on the next working day. From mid-June to mid-September, coinciding with the warehouse's intensive working day, orders will be processed and dispatched from 7:30 am to 12:00 noon. For more details, please see the link below:

Warehouse Opening Hours

In the event of any incident (such as stock shortages, for example) that may cause delays, we will keep you promptly informed in order to resolve the incident as quickly and satisfactorily as possible.

2. Delivery time

You will receive an email when your order has been dispatched. The responsibility for delivery rests with the selected carrier and the delivery address.

We reserve the right to change the transport company if the characteristics of the order require it, in which case we will inform you promptly.

We do not deliver to PO boxes, only to complete postal addresses.

The transit time starts the next working day after collection. Once the carrier collects the package at our facility, factors such as public holidays, summer period and special events such as Christmas or Black Friday may affect delivery. Customs clearance time is not counted as transit time.

3. Transport costs

Shipping is always at the customer's expense and depends on the weight, dimensions of the goods as well as the delivery address.

We offer the option of collection by the customer or by a transport company. In both cases, the transport will be free of charge. The collection is made at our facility which is located near Plaza España, post code 08004, in Barcelona, city. For more information, please consult the following link:

Pick the Order up at the Warehouse

If you do not find a suitable carrier option for the volume of your order, you can ask us for a personalised quotation. We would like to emphasise that this request does not imply any commitment on the part of the customer. If the quotation is not approved, we will automatically proceed to its cancellation. In addition, if 15 working days pass without a reply from the customer, the quotation will also be automatically cancelled. You can find out how to proceed by clicking on the following link:

Request a Quotation

4. Delivery of the goods

The tracking number of the order is available in your customer area, in the "Order History and Details" section, within the order detail and in the specific section of the carrier.

The delivery schedule varies according to the regulations of the transport company and the established route. It is usually from 8:00 to 20:00 hours or from 8:00 to 18:00 hours.

Any relevant information that you want to communicate to the carrier, you must write it during the purchase process at the time of selecting the carrier. We will be sure to pass this information on to the carrier.

Each carrier has its own delivery attempt policy. Normally, delivery is attempted the same day the package is received, regardless of the customer's preferred delivery time. Before the second delivery attempt is made, they contact the customer by phone or email.

Once all delivery attempts have been exhausted, you will need to contact the transport company directly to collect the package at their facilities. This process has a defined period of time; once this has elapsed, the transport company will return the package to our facilities in Barcelona. In this case, you will have to assume the return costs, as this service is not included in the shipping costs. If you wish us to resend the goods, the usual conditions will apply, and you will be charged the additional return costs.

If you would like a new delivery attempt to the same address, you will have to request this from Customer Services, which will incur additional costs. This is done by e-mail.

Once the goods have left our premises, any changes to the delivery address can be requested by email. This will require an additional charge to be paid by bank transfer.

Important Information about Delivery

When you receive your purchase, please check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note you are agreeing that the condition is correct and that the number of packages received is the same. Do not hesitate to refuse a package that is apparently damaged or that when you move it, it sounds like the contents are broken.

Any incident related to the order, such as errors in the products received or in the quantity of units of an article, you must inform us within 24/48 hours of receiving the package. After this period, we will not be able to deal with any claims related to the order.

5. Damage to the goods during transport or defective goods

Once you have signed the delivery note to the carrier, we ask you to notify us immediately if you find any damage to the goods when you open the package. You have a period of 24 to 48 hours from receipt of the package to do so; after this period, we will not be able to deal with any complaint. You can contact us by email at or via our contact form:

Contact form

It is essential that you send us the email informing us and attach photographs showing:
1. The condition of the goods or products.
2. The condition of the package.
3. The label of the transport company is clearly visible on the package.
Once we receive this email with the images, we will start the complaint process with the transport company.

Return of products

You have a period of fourteen (14) calendar days from receipt of the product to exercise your right of withdrawal. This right is recognised to the Client from the moment he/she registers on our website, by accepting the General Conditions of Sale.

The return procedure must be initiated from the customer area, in the "Order History and Details" section, within the specific details of the order. You can also contact our Customer Service.

You will receive an email response with detailed instructions on how to complete the return process. Products must be returned within five working days from the start of the return process.

Only products in their original packaging and in perfect condition will be accepted. Products that have been used, altered or modified will not be accepted, nor will products that are not eligible for return according to our policies.

Once the return has been accepted and the material has been received in suitable condition, the amount will be refunded using the same method of payment used for the initial order. Transport costs will not be refunded and applicable bank charges, if any, will be deducted.