Tax incl. Tax excl.

Featured Questions

Do you ship to my country?

We deliver throughout Spain and to all European Union countries, including Sweden.

For deliveries with special conditions, please consult the following links:

— Canary Islands

— United Kingdom

Export: shipments outside the European Union

For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.


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Can I request a sample?

If you're interested in obtaining a sample of our products, and you're not yet a customer of our store, it's necessary for you to register as a customer by providing both your invoice and delivery addresses. This is because we always record an order and issue an official invoice for a value of 0 euros.

Customer registration and address: To register as a customer and set up your addresses, you can easily do so through Your account in the 'Your Addresses' section, or by following this link: https://www.labcomercial.com/en/addresses.

Once you have registered as a customer and with your address, please inform us by e-mail with the code number of the sample through: Contact us.

Regarding transportation: The collection is the responsibility of the customer, and it is necessary that you provide us with the label of the carrier who will collect the package. We will not deliver any package that is not properly labelled.

Sample collection : The sample will be available for collection at our warehouse. Once it's ready, we'll inform you by email of the exact address and collection times.

Important: Our warehouse is located externally and differs from the address listed on our website.


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How to request a quotation?

In order to send you a quote, you must register in our shop along with your delivery address, as well as your billing address, if different.

ADDRESS REGISTRATION: once you have registered, you must go to the “Your account” section in the “Your addresses” section or through the following link:https://www.labcomercial.com/en/addresses.

Once you have completed the above steps, please inform us through one of the Contact channels of our shop: indicating the reference/s and unit/s.

As soon as we receive your quotation request, we will contact you as soon as possible and send you a proforma invoice or formal quotation.


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How do I find my MRW office?

If you have selected as transport method: “Franquicia - Entrega en Oficina MRW” (Delivery at MRW Office), the collection point of your order will be an MRW office whose location will be determined by the post code of your delivery address.

I am interested in a different MRW office:
It is possible to choose a different MRW office than the one that corresponds to your postcode. In this case, you will have to register the address of the office you wish to collect your order from as your delivery address.

To locate the office corresponding to the shipment, you should consult the MRW website:
https://www.mrw.es/
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.

The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.


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Faq Sections

PRODUCT
Are containers, bottles and flasks clean and ready for use?

No, all our products except sterile products must be cleaned by adequate washing according to the characteristics of the material and its use.


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Can I request a sample?

If you're interested in obtaining a sample of our products, and you're not yet a customer of our store, it's necessary for you to register as a customer by providing both your invoice and delivery addresses. This is because we always record an order and issue an official invoice for a value of 0 euros.

Customer registration and address: To register as a customer and set up your addresses, you can easily do so through Your account in the 'Your Addresses' section, or by following this link: https://www.labcomercial.com/en/addresses.

Once you have registered as a customer and with your address, please inform us by e-mail with the code number of the sample through: Contact us.

Regarding transportation: The collection is the responsibility of the customer, and it is necessary that you provide us with the label of the carrier who will collect the package. We will not deliver any package that is not properly labelled.

Sample collection : The sample will be available for collection at our warehouse. Once it's ready, we'll inform you by email of the exact address and collection times.

Important: Our warehouse is located externally and differs from the address listed on our website.


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Asked by: Lourdes
Date: 2024-04-30 21:58:58
Hi, is the 250ml amber glass bottle with aluminium lid only available in silver, or will you have more finishes like gold and black in the future? Thank you. 

Good morning, 

Currently, we only have the lid in silver colour. However, we are considering the possibility of adding the gold and black lid options to meet our customers' needs. 


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Asked by: Natali Gonzalez
Date: 2024-05-01 18:29:44
Good afternoon, Where I work we use this same parafilm paper, but unfortunately the box was damaged and we chose to store this product in a plastic box which is closed. It is not located in a humid place and is at a normal room temperature (25-30C . . .

Good morning,

Under the conditions described, as long as the parafilm paper is kept dry and does not get wet, it is suitable for storage in a closed cardboard or plastic box. Under these circumstances, the product should retain its elasticity and quality over time.


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Asked by: Juan Manuel Martínez Leyva
Date: 2024-05-20 11:41:26
I would like to know if you have 24mm screw caps in black for large quantities, thank you!

Thank you for your interest in our products.

We are pleased to inform you that we have 24mm screw caps in black colour. Please find below the relevant information for your order:

Minimum quantity: 5000 units

Price per unit: 0.14 €.

Delivery time: 2 and a half months

If you are interested in proceeding with the order or if you need additional information, please do not hesitate to contact us.

Yours sincerely,
Customer Service


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Asked by: trouillot
Date: 2024-05-22 10:01:03
 Hello, I would like to know if this foam applicator (ref : 077.125-AMTDTB) can be closed and if it can be closed by turning it from right to left.

Yes, the foam pusher can be closed. The dispensing head has an open and a closed position. These positions are indicated in relief on the top of the head.

By turning the head from right to left, you can switch from the open position to the closed position.


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Asked by: Rosa Neira
Date: 2024-05-23 16:40:20
Can the transparent vials be sterilised after use? And repeat this procedure several times? If yes, any recommendations?

Good morning,

Yes, clear glass vials can be sterilised after use and this procedure can be repeated several times. 

Some recommendations for the sterilisation process:

  1. Pre-cleaning: Make sure that the vials are thoroughly cleaned before sterilisation to avoid residual contamination.
  2. Inspection: Check the jars for damage, such as cracks or chips, which could compromise their integrity during sterilisation.
  3. Sterilisation method: You can use autoclave, dry heat oven, or any other sterilisation method suitable for glass.
  4. Proper handling: Use sterile gloves and sterile forceps to handle the bottles before and after sterilisation to avoid recontamination.

As for the exact procedure, it will depend on your facilities and available equipment. We do not intervene or offer specific guidelines in this regard.


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Can you obtain the product I'm looking for from outside your catalogue?

To order an item not listed in our catalogue, please contact our customer service department. We will require a description and photograph of the item or to send a sample to our warehouse.
If we are able to source the item, we will provide you with a quotation that must be paid to confirm your order. Please note that these orders are not subject to a returns policy: products shall not be eligible for return.


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Are plastic products made from recycled materials?

Due to the technical characteristics of our products, we don't sell items made from recycled materials.


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Are glass products made from recycled materials?

Due to the technical characteristics of our products, we don't sell items made from recycled materials.


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ORDER
What is the minimum order quantity?

Most of our items can be purchased individually, except those in box format. Some items, due to their economic value and/or size, require a minimum purchase quantity.

The minimum purchase amount is 25 euros (excluding VAT) and excluding shipping costs.

For orders from the United Kingdom, due to customs clearance requirements, the minimum purchase amount is 158 euros (excluding VAT).


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Can I pay by credit card?

This option is only available to customers within the European Union and requires a card from a banking institution in the same country from which the payment is made.

For customers outside the European Union, the only available payment option is bank transfer.

We do not have any other payment options than those mentioned.


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If I am an individual person/self-employed person, can I buy in your shop?

Yes, you can buy as a private person.
You can register as a customer on our website with your national identification number from your country or ID.
We always issue an invoice for all orders, which is the reason we are obliged to ask for your VAT number or tax identification number (TIN).


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Can I cancel my order?

To request the cancellation of your order, you must send an email from the order details or directly through the contact form, indicating the order reference.

If the order is not paid: Send the request using the same method you used to register as a customer, including the order reference number you wish to cancel. Once the process has begun, it cannot be reversed. You will receive a confirmation email indicating that your order has been cancelled.

If it has not been dispatched.: It will be cancelled, and you will receive a full refund, provided it is not an item excluded from return.

If it has already been dispatched: It can only be returned once received. You will need to manage and pay for the cost of returning the order to our warehouse.

For more information on how to proceed with the return, please visit the following link:

How do I return an item from my order?


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How to request a quotation?

In order to send you a quote, you must register in our shop along with your delivery address, as well as your billing address, if different.

ADDRESS REGISTRATION: once you have registered, you must go to the “Your account” section in the “Your addresses” section or through the following link:https://www.labcomercial.com/en/addresses.

Once you have completed the above steps, please inform us through one of the Contact channels of our shop: indicating the reference/s and unit/s.

As soon as we receive your quotation request, we will contact you as soon as possible and send you a proforma invoice or formal quotation.


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INVOICE
I need the invoice for my order, how do I request it?

Don't worry, you don't need to make any requests. When payment for your order is confirmed, you will automatically receive an informative email with the attached invoice in PDF format. And we will also send you an invoice printed on the package of the order.


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I am a customer from a European Union country. How can I obtain an invoice without Value Added Tax (VAT)?

For sales from Spain to other countries in the European Union, it is essential that the customer has a VAT NUMBER registered and recognised in the VIES system as being exempt from taxes.

In this case, the customer must complete the «EUROPEAN VAT NUMBER (cross-border transactions within the EU)» field both in the delivery address and in the billing address. For more information, please refer to the European Union VAT office website.

Unión Europea: Exenciones del IVA

We recommend that before making the payment, you verify that your registration has been processed correctly and that your order is tax-exempt. If you have any questions, please contact our Customer Service.

Our Contact Form

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SHIPPING
Do you ship to my country?

We deliver throughout Spain and to all European Union countries, including Sweden.

For deliveries with special conditions, please consult the following links:

— Canary Islands

— United Kingdom

Export: shipments outside the European Union

For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.


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What is the minimum purchase amount for free shipping?

On our website, there is no free shipping, we always charge shipping costs. We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.

It will only be free when the customer picks up the order at our warehouse or when you organise your own transport company. For more information, click on the following link, Warehouse collection.


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What is the procedure to file a claim for a broken or damaged delivery?

If the courier delivers the package with damage, you should take the following steps:

- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.

- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.

- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.

The damage in its entirety and not just a detail.

The external packaging (box) where you can see the shipping label of the transport company.

The internal packaging.

- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.

- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.

If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.


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Do you deliver urgently?

We usually prepare and ship orders on the same day. Same-day delivery orders are always made by collecting the parcel from our warehouse.

In these cases, you must select that the collection is at our warehouse and pick it up directly at our facility or send to your transport agency. When placing the order, please add a comment indicating the name of the company that will come to collect the package.

IMPORTANT: OUR WAREHOUSE HAS AN EXTERNAL AND DIFFERENT LOCATION FROM THE ONE SHOWN ON THE WEBSITE.

When the order is ready, you will receive an informative email with the measurements and weight of the package, as well as the address and opening hours of our warehouse.

In the following link, you will find information on how this is done: Collection at LABComercial's warehouse.


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How can I find out the status of my shipment?

In your customer account under the order details, you can check the transport company with which the order has been processed and the reference number to identify the number of the shipment.

You can find more information by clicking on the following link: Delivery conditions of the goods.


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How are the products packed?

Generally, we use cartons filled with paper shavings.


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What are the procedures for opening a claim for damage products?

YOU MUST ALWAYS OPEN THE PACKAGE IN FRONT OF THE DELIVERY PERSON TO CHECK THE CONDITION OF THE PACKAGE. Important: In case you do not detail the breakage at the time of delivery, the carrier will not accept the claim.

When you receive the package of your purchase, check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note, you agree with the condition and number of packages received. Don't be afraid to refuse a package that is apparently damaged or if it sounds like the contents are broken when you move it.

Any incident related to the order, such as an error in the product received or in the number of units of an article, must be reported within 24/48 hours of receipt of the package. Outside this period, LABComercial will be exonerated from any claim.

Once you have signed the delivery note to the carrier and when you open the package, you notice that the goods are damaged: you must inform LABComercial immediately within 24/48 hours of receipt of the package.  By email info@labcomercial.com or by using the contact form on our website at the following link:

CONTACT US

In any case, it shall always be accompanied by photographs, not video, of:
1. The condition of the goods/products.
2. The condition of the package.
3. The package, where you can see the label of the transport company.

With the receipt of this mail together with the photographs, the process of claiming to the transport company will begin.


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How much it costs to ship an order?

We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.


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How do I find my MRW office?

If you have selected as transport method: “Franquicia - Entrega en Oficina MRW” (Delivery at MRW Office), the collection point of your order will be an MRW office whose location will be determined by the post code of your delivery address.

I am interested in a different MRW office:
It is possible to choose a different MRW office than the one that corresponds to your postcode. In this case, you will have to register the address of the office you wish to collect your order from as your delivery address.

To locate the office corresponding to the shipment, you should consult the MRW website:
https://www.mrw.es/
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.

The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.


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Do you ship to the Canary Islands?

Yes, we ship to the Canary Islands. Due to the special tax regime, it will be processed as follows:

1. You should register as a customer and finalize the order, selecting:
— Payment method: bank transfer.
— Carrier: “Customer sends carrier/Cliente envía transportista”.
— Additionally, add a comment during the ordering process, stating that you would like a shipping cost estimate.

2. Once the order is prepared and packed, the customer will receive a transportation cost quote via email, including the package's weight, dimensions, and price for both sea and air shipping.

3. The customer has the option to accept our estimate and use our carrier, or send their own carrier to pick up the package from our warehouse.

In case of accepting our estimate, all local taxes will be the responsibility of the customer, who must pay them to the carrier during the package delivery (DUA, CABILDO, and IGI).

Customs clearance fees and import taxes are not included in the item price or shipping cost.

For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.


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RETURNS
Can I return my order?

You can return your items voluntarily within 14 calendar days, without giving any reason. 

The period will expire after 14 calendar days (including working days and holidays) from the day of receipt of the order.

You will have to arrange the return shipment to our premises: the customer assumes the transport costs of this procedure.

For more information on how to proceed with the return, please visit the following link:

How do I return an item from my order?

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How do I return an item from my order?