No, all our products except sterile products must be cleaned by adequate washing according to the characteristics of the material and its use.
Any article outside our catalogue must be processed by contacting our customer service department. If it is processed, it will always be by means of a previous budget, confirmation of the order by means of payment and the articles will be non-returnable. Any item outside our catalogue must be requested by contacting our customer service department. When it is processed, you will first receive a quotation that will need to be confirmed by payment. There is no return policy concerning this order.
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Almost all of our items can be purchased individually, except those in box format.
There are some items that, due to their economic value and/or size, require a minimum purchase of units.
The minimum order value is €25 (excluding VAT) and excluding postage and packing.
For UK orders, due to customs clearance requirements, the minimum purchase amount is €158 (excluding VAT)
This option is only available to customers within the Spanish state and that the card belongs to a Spanish bank.
Any customer outside Spain will only have the option to pay by bank transfer.
Yes, you simply need to register correctly in our shop, indicating your tax identification number (VAT number), as we always issue an invoice for each order.
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Yes, when the payment of the order is confirmed, the customer automatically receives an informative e-mail with the invoice in PDF format attached.
In addition, the invoice will be sent in paper form in the order package.
When selling from Spain to other European Union countries: it is essential that the customer has a VAT NUMBER registered and recognised in the VIES system as being tax exempt.
INVOICE ADDRESS: the Customer must fill in the field “EUROPEAN VAT NUMBER (cross-border transactions within the EU)” in the address for the invoice (more information can be found in the European Union office page related to VAT).
We recommend that prior to payment of the order, you check that your registration has been processed correctly and, if in doubt, contact our Customer Service, by clicking on this link: Contact.
On our website there is no free shipping, we always charge shipping costs.
It will only be free when the customer picks up the order at our warehouse or when you organise your own transport company. For more information, click on the following link Warehouse collection.
If the courier delivers the package with damage, you should take the following steps:
- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.
- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.
- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.
• The damage in its entirety and not just a detail.
• The external packaging (box) where you can see the shipping label of the transport company.
• The internal packaging.
- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.
- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.
If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.
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You can return your items voluntarily within 14 calendar days, without giving any reason.
The period will expire after 14 calendar days (including working days and holidays) from the day of receipt of the order.
You will have to arrange the return shipment to our premises: the customer assumes the transport costs of this procedure.
The procedure for returning items must be started from your customer account in ORDER HISTORY. Select the corresponding order and click on DETAILS. You will see all the items in your order and you can select which items you want to return.
Below, you will find a section to ADD A MESSAGE where you can write the reason or comment for the return.
Once you have started this request, you will receive our reply by email.
Products will be shipped within five working days.
We will not accept any product out of its original packaging and that is not in perfect condition, as well as used, altered or modified products.
Once the return has been accepted by LABComercial, the material has been received and its correct condition has been checked, the amount will be paid using the same payment method used to place the order. Transport costs will not be refunded and bank charges, if any, will be deducted.