Tax incl. Tax excl.

Featured Questions

Do you ship to my country?

Can I request a sample?

How to request a quotation?

How do I find my MRW office?

To locate the office corresponding to the shipment, you should consult the MRW website:
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.

The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.

This office will be the place of collection when you select “Franquicia - Entrega en Oficina MRW” as the delivery method, and will be determined by the postcode of your delivery address.

Faq Sections

Are containers, bottles and flasks clean and ready for use?

No, all our products except sterile products must be cleaned by adequate washing according to the characteristics of the material and its use.

Can I request a sample?

I cannot find what I am looking for in the shop, how can you get the product I am looking for?

Any article outside our catalogue must be processed by contacting our customer service department. If it is processed, it will always be by means of a previous budget, confirmation of the order by means of payment and the articles will be non-returnable. Any item outside our catalogue must be requested by contacting our customer service department. When it is processed, you will first receive a quotation that will need to be confirmed by payment. There is no return policy concerning this order.

Are plastic products made from recycled materials?

Due to the technical characteristics of our products, we don't sell items made from recycled materials.

Are glass products made from recycled materials?

Due to the technical characteristics of our products, we don't sell items made from recycled materials.

What is the minimum order quantity?

Almost all of our items can be purchased individually, except those in box format.

There are some items that, due to their economic value and/or size, require a minimum purchase of units. 

The minimum order value is €25 (excluding VAT) and excluding postage and packing.

For UK orders, due to customs clearance requirements, the minimum purchase amount is €158 (excluding VAT)

Can I pay by credit card?

This option is only available to customers within the Spanish state and that the card belongs to a Spanish bank.

Any customer outside Spain will only have the option to pay by bank transfer.

If I am an individual/self-employed person, can I buy in your shop?

Yes, you simply need to register correctly in our shop, indicating your tax identification number (VAT number), as we always issue an invoice for each order.

Can I cancel my order?

The Customer must always send an e-mail from the order detail or directly from the contact form, indicating the order reference and informing of the request to cancel the order.

- If the order has not been paid for, please use the same way you registered as a customer indicating the reference number of the order you wish to cancel. You will receive an email to confirm that the order has been cancelled.

Once the order has been placed, the order can only be returned by postage once received. In emergency's a call must be made to customer service and depending on the current position of the order cancellation will be agreed only by LABComercial, this will also need to be confirmed in an email after the conversation is complete.

Do you ship to the Canary Islands?

Yes, we ship to the Canary Islands. Due to the special tax regime, it will be processed as follows:

1. You should register as a customer and finalize the order, selecting:
— Payment method: bank transfer.
— Carrier: "Customer sends carrier/Cliente envía transportista".
— Additionally, add a comment during the ordering process, stating that you would like a shipping cost estimate.

2. Once the order is prepared and packed, the customer will receive a transportation cost quote via email, including the package's weight, dimensions, and price for both sea and air shipping.

3. The customer has the option to accept our estimate and use our carrier, or send their own carrier to pick up the package from our warehouse.

In case of accepting our estimate, all local taxes will be the responsibility of the customer, who must pay them to the carrier during the package delivery (DUA, CABILDO, and IGI).

Customs clearance fees and import taxes are not included in the item price or shipping cost.

How to request a quotation?

Can I request an invoice?

Yes, when the payment of the order is confirmed, the customer automatically receives an informative e-mail with the invoice in PDF format attached. 

In addition, the invoice will be sent in paper form in the order package.

I am a customer from an European Union country, how can I obtain a VAT-free invoice?

When selling from Spain to other European Union countries: it is essential that the customer has a VAT NUMBER registered and recognized in the VIES system as being tax-exempt.

INVOICE ADDRESS: the Customer must fill in the field “EUROPEAN VAT NUMBER (cross-border transactions within the EU)” in the address for the invoice. For more information, can be found in the European Union office page related to VAT.

We recommend that prior to payment of the order, you check that your registration has been processed correctly and, if in doubt, contact our Customer Service, by clicking on this link: Contact.

Do you ship to my country?

What is the minimum purchase amount for free shipping?

On our website there is no free shipping, we always charge shipping costs. 

It will only be free when the customer picks up the order at our warehouse or when you organise your own transport company. For more information, click on the following link Warehouse collection.

What is the procedure to file a claim for a broken or damaged delivery?

If the courier delivers the package with damage, you should take the following steps:

- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.

- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.

- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.

The damage in its entirety and not just a detail.

The external packaging (box) where you can see the shipping label of the transport company.

The internal packaging.

- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.

- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.

If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.

My order is urgent, do you have express deliveries?

We don't do express deliveries. We recommend that in these cases, you contact us and organise your own transport company to collect your order from our warehouse. 


When the order is processed, an informative email will be sent with the address and opening hours of our warehouse.

How can I find out the status of my shipment?

In your customer account under the order details, you can check the transport company with which the order has been processed and the reference number to identify the number of the shipment.

You can find more information by clicking on the following link: Delivery conditions of the goods.

How are the products packed?

Generally, we use cartons filled with paper shavings.

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Can I return my order?

You can return your items voluntarily within 14 calendar days, without giving any reason. 

The period will expire after 14 calendar days (including working days and holidays) from the day of receipt of the order.

You will have to arrange the return shipment to our premises: the customer assumes the transport costs of this procedure.

How do I initiate the return of items from my order?

The procedure for returning items must be started from your customer account in ORDER HISTORY. Select the corresponding order and click on DETAILS. You will see all the items in your order and you can select which items you want to return. 

Below, you will find a section to ADD A MESSAGE where you can write the reason or comment for the return.

Once you have started this request, you will receive our reply by email.

Products will be shipped within five working days.

We will not accept any product out of its original packaging and that is not in perfect condition, as well as used, altered or modified products.

Once the return has been accepted by LABComercial, the material has been received and its correct condition has been checked, the amount will be paid using the same payment method used to place the order. Transport costs will not be refunded and bank charges, if any, will be deducted.

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