If the courier delivers the package with damage, you should take the following steps:

- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.

- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.

- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.

• The damage in its entirety and not just a detail.

• The external packaging (box) where you can see the shipping label of the transport company.

• The internal packaging.

- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.

- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.

If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.