1. Order shipping and delivery
1. Order preparation
Order preparation begins once payment has been confirmed. During this process, you will receive email notifications informing you about the status of your order and its dispatch.
Orders are processed during warehouse working hours. Orders placed outside these hours, on public holidays, or during holiday periods will be processed on the next working day.
You can check the current warehouse schedule at the following link:
| Warehouse Opening Hours |
If any issue arises, such as stock shortages or other unforeseen logistical circumstances, we will inform you as soon as possible.
2. Shipping time
Delivery times may vary depending on the destination, product availability and the courier service. Once the order has been dispatched, you will receive an email confirming shipment together with the tracking number.
The delivery times indicated during the checkout process are indicative only, as they may be affected by factors such as holiday periods, specific logistical situations, weather conditions, transport incidents or periods of high demand.
During certain holiday periods or partial company closures, order preparation or dispatch times may be longer than usual. This information will be available during the checkout process or indicated in emails related to your order.
Where necessary to ensure the safe transport of the goods, LABComercial may use a different courier service from the one initially indicated, at no additional cost to the customer.
3. Shipping costs
Unless expressly stated otherwise, shipping costs are borne by the customer and are calculated according to the destination, the weight, or volume of the order, and the available transport service.
Shipping costs are calculated automatically during the checkout process. Before confirming your order, you will be able to review the total purchase amount, including shipping costs and applicable taxes.
In some cases, particularly when the order has specific weight, volume or packaging requirements, a suitable shipping option may not appear on the website.
If you cannot find a suitable transport option for your order, you may request a custom quotation. Please note that this request involves no commitment on the part of the customer.
If the quotation is not approved, it will be automatically cancelled. Additionally, if no response is received from the customer within 15 working days, the quotation will also be cancelled automatically.
You can find further information about how to proceed at the following link:
| Request a Quotation |
Shipping costs include order preparation and the packaging required to ensure that the products are transported safely.
If you prefer, you may also collect your order directly from our warehouse, thereby avoiding shipping costs. Further information is available at the following link:
| Collect your order from the warehouse |
4. Delivery of goods
The order will be delivered to the address provided during the checkout process.
It is the customer's responsibility to ensure that the delivery details are correct and that the address is accessible to the courier.
Delivery attempts and procedures in case of absence depend on the transport company. Typically, the courier will attempt to contact the recipient to arrange a new delivery or provide details of a nearby collection point.
If the delivery address is incorrect or the delivery cannot be completed for reasons beyond LABComercial’s control, the costs of a new shipment may be charged to the customer.
Important notice regarding delivery
- Check that the delivery address and contact details are correct.
- Inspect the condition of the parcel upon delivery.
- If you detect damage during transport, please report it within 24 hours of receiving the order.
- Please keep the original packaging and the contents of the shipment in order to manage the claim.
5. Damage during transport or defective product
If you notice damage to the parcel or the products when opening the shipment, please notify us within 24 hours of receiving the order.
Once the delivery note has been signed with the courier, it is important to report any issue as soon as possible so that it can be properly handled with the transport company. After this period, it may become more difficult to process the corresponding claim.
To report the issue, we recommend doing so from the order details in your customer account, as this allows us to identify the order and manage the issue more quickly.
You may also reply directly to any email related to your order, where the order reference is included.
If you prefer, you may also use our:
| Contact form |
To process the claim, it is essential that you send us clear photographs showing:
- the condition of the goods received
- the condition of the parcel and packaging materials
- the courier label visible on the parcel
Please keep the original packaging and the contents of the shipment, as they may be required when handling the claim with the courier.
Once we receive your message together with the relevant information and images, we will initiate the claim process with the courier and inform you of the next steps to resolve the issue.
When reporting any issue, please always indicate the order reference or order number.
2. Product returns
1. Consumer right of withdrawal
If the customer is acting as a consumer, they have 14 calendar days from the receipt of the order to exercise their right of withdrawal without providing any reason.
To exercise this right, the decision to withdraw must be communicated in writing within that period. This can be done from the order details in your customer account, by replying to any email related to the order, or through our contact form.
You will receive an email with detailed instructions to complete the return process. The products must be sent back within five working days from the start of the return procedure.
The product must be returned in good condition, unused and, whenever possible, in its original packaging.
Except in cases of error on our part or defective products, the cost of return shipping will be borne by the customer.
In certain cases, such as products supplied specifically on customer request or products with particular characteristics (for example sterile or calibrated products), the right of withdrawal may not apply. Where applicable, this information will be indicated on the product page or during the checkout process.
2. Refunds
Once the returned goods have been received and verified to comply with the return conditions, the corresponding refund will be processed using the same payment method used for the purchase, unless otherwise agreed.
Return shipping costs will not be refunded, except in cases of error on the part of LABComercial or defective products.