Featured Questions
We deliver throughout Spain and to all European Union countries, including Sweden.
For deliveries with special conditions, please consult the following links:
— Export: shipments outside the European Union
For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.
If you're interested in obtaining a sample of our products, and you're not yet a customer of our store, it's necessary for you to register as a customer by providing both your invoice and delivery addresses. This is because we always record an order and issue an official invoice for a value of 0 euros.
Customer registration and address: To register as a customer and set up your addresses, you can easily do so through Your account in the 'Your Addresses' section, or by following this link: http://www.labcomercial.com/en/addresses.
Once you have registered as a customer and with your address, please inform us by e-mail with the code number of the sample through: Contact us.
Regarding transportation: The collection is the responsibility of the customer, and it is necessary that you provide us with the label of the carrier who will collect the package. We will not deliver any package that is not properly labelled.
Sample collection : The sample will be available for collection at our warehouse. Once it's ready, we'll inform you by email of the exact address and collection times.
Important: Our warehouse is located externally and differs from the address listed on our website.
Our company always issues an invoice for all paid orders. That is why we ask for your ID number when you register in our shop.
The number you use to declare your taxes in your country, which may vary depending on the country you are in, for example:
• National identity card number
• Foreigner's identity number
• Tax Identification Number
• Passport number
• The number with which you are identified to declare taxes in your country.
The tax identification number is a mandatory piece of information that must be included on an invoice.
In order to send you a quote, you must register in our shop along with your delivery address, as well as your billing address, if different.
ADDRESS REGISTRATION: once you have registered, you must go to the “Your account” section in the “Your addresses” section or through the following link:http://www.labcomercial.com/en/addresses.
Once you have completed the above steps, please inform us through one of the Contact channels of our shop: indicating the reference/s and unit/s.
As soon as we receive your quotation request, we will contact you as soon as possible and send you a proforma invoice or formal quotation.
If you have selected as transport method: “Franquicia - Entrega en Oficina MRW” (Delivery at MRW Office), the collection point of your order will be an MRW office whose location will be determined by the post code of your delivery address.
I am interested in a different MRW office:
It is possible to choose a different MRW office than the one that corresponds to your postcode. In this case, you will have to register the address of the office you wish to collect your order from as your delivery address.
To locate the office corresponding to the shipment, you should consult the MRW website:
https://www.mrw.es/
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.
The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.
Faq Sections
No, all our products except sterile products must be cleaned by adequate washing according to the characteristics of the material and its use.
Hello David,
Here are the dimensions of the Soxhlet 125 mL that you requested:
- Total height with ground joints: 283 mm
- Usable height of the body: 140 mm
- Body diameter: 50 mm
- Usable height of the coil: 200 mm
- Total height of the coil: 215 mm
If you need more information, just let me know and I'll be happy to assist you.
Best regards,
Bonjour,
Pour les flacons de 180 ml, le seul bouchon disponible est celui en bakélite noire. La hauteur du flacon avec le bouchon est de 82 mm.
Si vous avez besoin d'autres informations, n'hésitez pas à nous le faire savoir.
Cordialement,
Thank you for your enquiry.
The dropper cannula for 20 mm mouth vials is the only model available in our catalogue. It is not supplied sterilised, although it can be sterilised by the customer according to their usual production procedure or protocol.
Kind regards.
Customer Service
Which instrument is used to measure grape must?
Grapes do not have "degrees" per se; what is measured is the sugar content in the must, which helps estimate probable alcohol content. We recommend two instruments:
- Handheld refractometer with 3 scales – Ref. 720.5150
View product
Measures °Brix, Baumé and probable alcohol. Requires only 2–3 drops. - Mustimeter (glass hydrometer) with 2 scales – Ref. 414.
View product
Used with a 250 ml glass cylinder.
Recommended cylinder
Both options are reliable, but the refractometer is more practical and faster.
Good morning:
In response to your enquiry, we need to know the Baumé scale of this chemical product. Once confirmed, we will be able to indicate the correct reference you should purchase together with the glass measuring cylinder, which is 524.017.
To use a hydrometer (aerometer for liquids) in a cylinder:
- Prepare the materials:
• Clean the glass cylinder and rinse it with a small amount of the liquid to be measured to avoid contamination.
• Select a hydrometer suitable for the expected density; if it sinks too much, it is not the correct range. - Fill the cylinder:
• Pour the liquid into the cylinder without overfilling it, avoiding overflow when inserting the hydrometer.
• Ensure the product temperature is correct; otherwise, use equivalence tables. - Insert the hydrometer:
• Hold it from the top and gently introduce it into the liquid.
• Spin it slightly with your fingers so it does not stick to the cylinder walls and can float freely. - Allow stabilisation:
• Let the hydrometer float freely and vertically without touching the bottom or the sides of the cylinder. - Take the reading:
• Position your eyes at the liquid level and observe the graduated scale.
• Read at the bottom of the meniscus (the curve formed by the liquid surface). This point on the scale corresponds to the relative density of the liquid.
Good morning,
Regarding your enquiry, please note that the oven model you mentioned does not have a cooling function; it only heats up to the programmed temperature.
The built-in fan is designed to homogenise the temperature inside the chamber during operation. Once the set time has finished, the fan stops and the temperature decreases naturally.
Please do not hesitate to contact us if you need any further clarification.
Kind regards,
Customer Service.
Good morning,
Regarding your inquiry, the 3-way glass stopcock 14.5 mm male
Reference: 281.007
Each arm has an approximate length of 10 cm.
We remain at your disposal for any further information you may need.
Best regards,
Customer Service
Thank you for your inquiry.
For the 250 ml Soxhlet extractor, it is necessary to use an extraction cartridge large enough to accommodate the sponge in its entirety without compromising the extraction process efficiency. Since the sponge has a radius of 10 cm (100 mm) and a height of at least 10 cm, here’s the information:
- The 33×100 mm extraction cartridges may be suitable for housing only part of the sponge, but they will not be enough to accommodate it completely due to the mentioned dimensions.
- The largest available cartridge, 41×123 mm, would also not accommodate the entire sponge, as its dimensions are still insufficient to house it fully.
Unfortunately, none of the available cartridges for this 250 ml Soxhlet extractor will be large enough to accommodate the entire sponge.
If you need further details or alternatives, please do not hesitate to contact us.
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Most of our items can be purchased individually, except those in box format. Some items, due to their economic value and/or size, require a minimum purchase quantity.
The minimum purchase amount is 30 euros (excluding VAT) and excluding shipping costs.
For orders from the United Kingdom, due to customs clearance requirements, the minimum purchase amount is 158 euros (excluding VAT).
This option is only available to customers within the European Union and requires a card from a banking institution in the same country from which the payment is made.
For customers outside the European Union, the only available payment option is bank transfer.
We do not have any other payment options than those mentioned.
Yes, you can buy as a private person.
You can register as a customer on our website with your national identification number from your country or ID.
We always issue an invoice for all orders, which is the reason we are obliged to ask for your VAT number or tax identification number (TIN).
To request the cancellation of your order, you must send an email from the order details or directly through the contact form, indicating the order reference.
• If the order is not paid: Send the request using the same method you used to register as a customer, including the order reference number you wish to cancel. Once the process has begun, it cannot be reversed. You will receive a confirmation email indicating that your order has been cancelled.
• If it has not been dispatched.: It will be cancelled, and you will receive a full refund, provided it is not an item excluded from return.
• If it has already been dispatched: It can only be returned once received. You will need to manage and pay for the cost of returning the order to our warehouse.
For more information on how to proceed with the return, please visit the following link:
| How do I return an item from my order? |
To find out the total cost of an order, simply register as a customer, add all the items you wish to buy to the basket and fill in the delivery address form.
You will be able to see the total amount of the order, delivery costs and taxes in the purchase summary.
In order to send you a quote, you must register in our shop along with your delivery address, as well as your billing address, if different.
ADDRESS REGISTRATION: once you have registered, you must go to the “Your account” section in the “Your addresses” section or through the following link:http://www.labcomercial.com/en/addresses.
Once you have completed the above steps, please inform us through one of the Contact channels of our shop: indicating the reference/s and unit/s.
As soon as we receive your quotation request, we will contact you as soon as possible and send you a proforma invoice or formal quotation.
Don't worry, you don't need to make any requests. When payment for your order is confirmed, you will automatically receive an informative email with the attached invoice in PDF format. And we will also send you an invoice printed on the package of the order.
For sales from Spain to other countries in the European Union, it is essential that the customer has a VAT NUMBER registered and recognised in the VIES system as being exempt from taxes.
In this case, the customer must complete the «EUROPEAN VAT NUMBER (cross-border transactions within the EU)» field both in the delivery address and in the billing address. For more information, please refer to the European Union VAT office website.
| European Union: VAT exemptions |
We recommend that before making the payment, you verify that your registration has been processed correctly and that your order is tax-exempt. If you have any questions, please contact our Customer Service.
| Our Contact Form |
Our company always issues an invoice for all paid orders. That is why we ask for your ID number when you register in our shop.
The number you use to declare your taxes in your country, which may vary depending on the country you are in, for example:
• National identity card number
• Foreigner's identity number
• Tax Identification Number
• Passport number
• The number with which you are identified to declare taxes in your country.
The tax identification number is a mandatory piece of information that must be included on an invoice.
We deliver throughout Spain and to all European Union countries, including Sweden.
For deliveries with special conditions, please consult the following links:
— Export: shipments outside the European Union
For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.
On our website, there is no free shipping, we always charge shipping costs. We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.
It will only be free when the customer picks up the order at our warehouse or when you organise your own transport company. For more information, click on the following link, Warehouse collection.
If the courier delivers the package with damage, you should take the following steps:
- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.
- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.
- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.
• The damage in its entirety and not just a detail.
• The external packaging (box) where you can see the shipping label of the transport company.
• The internal packaging.
- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.
- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.
If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.
We usually prepare and ship orders on the same day. Same-day delivery orders are always made by collecting the parcel from our warehouse.
In these cases, you must select that the collection is at our warehouse and pick it up directly at our facility or send to your transport agency. When placing the order, please add a comment indicating the name of the company that will come to collect the package.
IMPORTANT: OUR WAREHOUSE HAS AN EXTERNAL AND DIFFERENT LOCATION FROM THE ONE SHOWN ON THE WEBSITE.
When the order is ready, you will receive an informative email with the measurements and weight of the package, as well as the address and opening hours of our warehouse.
In the following link, you will find information on how this is done: Collection at LABComercial's warehouse.
In your customer account under the order details, you can check the transport company with which the order has been processed and the reference number to identify the number of the shipment.
You can find more information by clicking on the following link: Delivery conditions of the goods.
Generally, we use cartons filled with paper shavings.
YOU MUST ALWAYS OPEN THE PACKAGE IN FRONT OF THE DELIVERY PERSON TO CHECK THE CONDITION OF THE PACKAGE. Important: In case you do not detail the breakage at the time of delivery, the carrier will not accept the claim.
When you receive the package of your purchase, check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note, you agree with the condition and number of packages received. Don't be afraid to refuse a package that is apparently damaged or if it sounds like the contents are broken when you move it.
Any incident related to the order, such as an error in the product received or in the number of units of an article, must be reported within 24/48 hours of receipt of the package. Outside this period, LABComercial will be exonerated from any claim.
Once you have signed the delivery note to the carrier and when you open the package, you notice that the goods are damaged: you must inform LABComercial immediately within 24/48 hours of receipt of the package. By email info@labcomercial.com or by using the contact form on our website at the following link:
CONTACT US |
In any case, it shall always be accompanied by photographs, not video, of:
1. The condition of the goods/products.
2. The condition of the package.
3. The package, where you can see the label of the transport company.
With the receipt of this mail together with the photographs, the process of claiming to the transport company will begin.
We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.
If you have selected as transport method: “Franquicia - Entrega en Oficina MRW” (Delivery at MRW Office), the collection point of your order will be an MRW office whose location will be determined by the post code of your delivery address.
I am interested in a different MRW office:
It is possible to choose a different MRW office than the one that corresponds to your postcode. In this case, you will have to register the address of the office you wish to collect your order from as your delivery address.
To locate the office corresponding to the shipment, you should consult the MRW website:
https://www.mrw.es/
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.
The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.
Yes, we ship to the Canary Islands. Due to the special tax regime, it will be processed as follows:
1. You should register as a customer and finalize the order, selecting:
— Payment method: bank transfer.
— Carrier: “Customer’s carrier / Transporteur du client”.
— Additionally, add a comment during the ordering process, stating that you would like a shipping cost estimate.
2. Once the order is prepared and packed, the customer will receive a transportation cost quote via email, including the package's weight, dimensions, and price for both sea and air shipping.
3. The customer has the option to accept our estimate and use our carrier, or send their own carrier to pick up the package from our warehouse.
In case of accepting our estimate, all local taxes will be the responsibility of the customer, who must pay them to the carrier during the package delivery (DUA, CABILDO, and IGI).
Customs clearance fees and import taxes are not included in the item price or shipping cost.
For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.
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You may return your items within 14 calendar days without providing any justification. However, we may ask you for the reason for the return for quality control and improvement purposes. You must arrange the return shipment and bear the cost of transport to our facilities.
The return period will expire 14 calendar days (including working days and public holidays) from the date of receipt of the order.
The product must be returned in appropriate condition and in its original packaging. Certain categories of products may be excluded from the right of withdrawal as indicated in our Terms and Conditions of Sale.
For more information on how to proceed with the return, please visit the following link:
| How do I return an item from my order? |