YOU MUST ALWAYS OPEN THE PACKAGE IN FRONT OF THE DELIVERY PERSON TO CHECK THE CONDITION OF THE PACKAGE. Important: In case you do not detail the breakage at the time of delivery, the carrier will not accept the claim.

When you receive the package of your purchase, check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note, you agree with the condition and number of packages received. Don't be afraid to refuse a package that is apparently damaged or if it sounds like the contents are broken when you move it.

Any incident related to the order, such as an error in the product received or in the number of units of an article, must be reported within 24/48 hours of receipt of the package. Outside this period, LABComercial will be exonerated from any claim.

Once you have signed the delivery note to the carrier and when you open the package, you notice that the goods are damaged: you must inform LABComercial immediately within 24/48 hours of receipt of the package.  By email info@labcomercial.com or by using the contact form on our website at the following link:

In any case, it shall always be accompanied by photographs, not video, of:
1. The condition of the goods/products.
2. The condition of the package.
3. The package, where you can see the label of the transport company.

With the receipt of this mail together with the photographs, the process of claiming to the transport company will begin.