SHIPPING
We deliver throughout Spain and to all European Union countries, including Sweden.
For deliveries with special conditions, please consult the following links:
— Export: shipments outside the European Union
For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.
On our website, there is no free shipping, we always charge shipping costs. We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.
It will only be free when the customer picks up the order at our warehouse or when you organise your own transport company. For more information, click on the following link, Warehouse collection.
If the courier delivers the package with damage, you should take the following steps:
- Sign for the delivery and ask the delivery person to record on the delivery note or PDA (Personal Digital Assistant or handheld computer) that the package has arrived broken at its destination.
- It is very important that you detail the breakage at the time of delivery, otherwise the carrier will not accept the claim.
- Once you have the package in your possession, take photos of the damaged goods. The pictures should show.
• The damage in its entirety and not just a detail.
• The external packaging (box) where you can see the shipping label of the transport company.
• The internal packaging.
- Keep the merchandise and its original packaging as it arrived (without manipulation or repair). In this way, the transport agency will be able to assess your goods and evaluate whether or not compensation is due.
- Report the incident to our team the same day you receive the shipment via the contact form by opening a Damage Claim.
If the documentation sent is incomplete or incorrect, it will delay the processing of the claim.
We usually prepare and ship orders on the same day. Same-day delivery orders are always made by collecting the parcel from our warehouse.
In these cases, you must select that the collection is at our warehouse and pick it up directly at our facility or send to your transport agency. When placing the order, please add a comment indicating the name of the company that will come to collect the package.
IMPORTANT: OUR WAREHOUSE HAS AN EXTERNAL AND DIFFERENT LOCATION FROM THE ONE SHOWN ON THE WEBSITE.
When the order is ready, you will receive an informative email with the measurements and weight of the package, as well as the address and opening hours of our warehouse.
In the following link, you will find information on how this is done: Collection at LABComercial's warehouse.
In your customer account under the order details, you can check the transport company with which the order has been processed and the reference number to identify the number of the shipment.
You can find more information by clicking on the following link: Delivery conditions of the goods.
Generally, we use cartons filled with paper shavings.
YOU MUST ALWAYS OPEN THE PACKAGE IN FRONT OF THE DELIVERY PERSON TO CHECK THE CONDITION OF THE PACKAGE. Important: In case you do not detail the breakage at the time of delivery, the carrier will not accept the claim.
When you receive the package of your purchase, check that the packages are in good condition and that the number of packages is as indicated on the delivery note. By signing the delivery note, you agree with the condition and number of packages received. Don't be afraid to refuse a package that is apparently damaged or if it sounds like the contents are broken when you move it.
Any incident related to the order, such as an error in the product received or in the number of units of an article, must be reported within 24/48 hours of receipt of the package. Outside this period, LABComercial will be exonerated from any claim.
Once you have signed the delivery note to the carrier and when you open the package, you notice that the goods are damaged: you must inform LABComercial immediately within 24/48 hours of receipt of the package. By email info@labcomercial.com or by using the contact form on our website at the following link:
CONTACT US |
In any case, it shall always be accompanied by photographs, not video, of:
1. The condition of the goods/products.
2. The condition of the package.
3. The package, where you can see the label of the transport company.
With the receipt of this mail together with the photographs, the process of claiming to the transport company will begin.
We do not have fixed shipping prices, it will always depend on the volume and weight of the order, as well as the delivery address.
If you have selected as transport method: “Franquicia - Entrega en Oficina MRW” (Delivery at MRW Office), the collection point of your order will be an MRW office whose location will be determined by the post code of your delivery address.
I am interested in a different MRW office:
It is possible to choose a different MRW office than the one that corresponds to your postcode. In this case, you will have to register the address of the office you wish to collect your order from as your delivery address.
To locate the office corresponding to the shipment, you should consult the MRW website:
https://www.mrw.es/
And go to the “Localizador de oficinas” (Office Locator) section and enter the postcode of the delivery address.
The result of the search will provide the following information: name of the MRW office, address, telephone number and opening hours.
Yes, we ship to the Canary Islands. Due to the special tax regime, it will be processed as follows:
1. You should register as a customer and finalize the order, selecting:
— Payment method: bank transfer.
— Carrier: “Customer’s carrier / Transporteur du client”.
— Additionally, add a comment during the ordering process, stating that you would like a shipping cost estimate.
2. Once the order is prepared and packed, the customer will receive a transportation cost quote via email, including the package's weight, dimensions, and price for both sea and air shipping.
3. The customer has the option to accept our estimate and use our carrier, or send their own carrier to pick up the package from our warehouse.
In case of accepting our estimate, all local taxes will be the responsibility of the customer, who must pay them to the carrier during the package delivery (DUA, CABILDO, and IGI).
Customs clearance fees and import taxes are not included in the item price or shipping cost.
For any other questions, please consult the other FAQs or contact us through our usual channels: Contact us.